1. Who we are

Icomply Property Services (“we”, “us”, “our”) of 17 Woodlands Park Road, Offerton, Stockport, SK2 5DE provides property compliance services (electrical, fire, gas, emergency lighting, security and related work) and related product sales via our website and shop. We are a UK-based small business serving Greater Manchester and the North West.

Contact: info@icomplypropertyservices.co.uk · 07517806082 · Contact form

2. Data we collect

Depending on how you interact with us, we may collect:

Identity & contact data — name, email, phone number, company name
Property & job details — address, postcode, service required and notes you submit in quote or contact forms
Marketing attribution — e.g. gclid, fbclid when present with form submissions (to measure ad performance)
Technical data — IP address, browser type and similar diagnostics for security and site reliability
Shop / order data — if you purchase via our Shopify-powered store (payment and fulfilment processed by Shopify)

We only ask for what we need to respond to enquiries, deliver services or fulfil orders.

3. How we use your data

To respond to enquiries and provide quotes, services and support
To fulfil product orders and process payments (via Shopify where applicable)
To improve our website, services and customer experience
To meet legal, insurance and compliance obligations relating to our work
With consent or legitimate interest, limited marketing about our services (you can opt out at any time)

4. Legal bases (UK GDPR)

We process personal data under one or more of the following bases:

Contract — or steps prior to entering a contract (quotes, service delivery, orders)
Legitimate interests — running, securing and improving our business in ways that do not override your rights
Legal obligation — where the law requires us to retain or disclose information
Consent — where required (for example certain marketing); you may withdraw consent at any time

5. Sharing your data

We may share data with trusted service providers who help us operate (hosting, email, analytics, payment and e‑commerce platforms such as Shopify), professional advisers, and authorities when required by law. We do not sell your personal data.

6. Cookies & tracking

We may use essential cookies for site function and optional analytics or advertising tags when configured (for example Google Analytics / Ads). You can control cookies via your browser settings. Advertising click IDs may be stored with form leads so we can measure campaign performance.

7. Shopify store

When you shop through our Shopify-powered storefront or Buy Buttons, Shopify processes payment and order data under their terms and privacy policy. Review Shopify’s documentation for full details of their processing. Browse products on our shop or manufacturer pages for brand-specific kits and parts.

8. Retention

We keep enquiry and job records for as long as needed to provide services, handle warranties or claims, and meet legal retention periods, then delete or anonymise where practicable.

9. Your rights

Under UK data protection law you may have rights to access, rectify, erase, restrict or object to processing, and data portability. To exercise rights, contact us using the details above or via our contact page. You may also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

10. Security

We take reasonable technical and organisational measures to protect personal data. No method of transmission over the internet is fully secure; please avoid sending highly sensitive information by unencrypted email unless necessary.

11. Changes

We may update this policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the site after updates constitutes awareness of the revised policy.

12. Questions

Privacy questions: info@icomplypropertyservices.co.uk or contact us online.

Privacy Policy